At Casa Santuario, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when visiting our website or booking a stay at our villa.
1. Information We Collect
When you visit our website or make a booking, we may collect the following information:
Name and contact details (email address, phone number).
Booking details (dates of stay, number of guests, services requested).
Payment information (processed securely through third-party providers such as Stripe or PayPal).
Technical information (IP address, browser type, device information).
2. How We Use Your Information
We use your personal data to:
Process and confirm reservations.
Provide requested services during your stay.
Communicate with you regarding your booking or inquiries.
Improve our website, services, and customer experience.
Comply with legal and security obligations.
3. Sharing of Information
We do not sell or rent your personal data. Your information may be shared with:
Trusted third-party providers (e.g., payment processors, booking system providers such as SimplyBook.me).
Villa staff (only necessary details to prepare for your stay).
Authorities, if required by law.
4. Data Security
We implement appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through PCI DSS–compliant providers such as Stripe or PayPal.
5. Data Retention
We retain your personal data only as long as necessary to fulfill booking obligations, comply with legal requirements, and improve guest services.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction or deletion of your data.
Withdraw consent for certain processing activities.
Lodge a complaint with a data protection authority.
To exercise your rights, please contact us using the details below.
7. Cookies
Our website may use cookies to enhance your browsing experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but this may limit certain website functions.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
